This Privacy Policy applies to Fox Orthodontics (“we”, “our”, “us”) and describes how we collect, handle and protect your personal information when you use our website foxorthodontics.com.au, or when you engage our orthodontic services. We are committed to protecting your privacy and complying with the requirements of the Privacy Act 1988 (Cth) and the related Australian Privacy Principles (APPs).
What is “Personal Information”
“Personal Information” refers to any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form. This may include “Health Information” — information or an opinion about your health or any health services provided.
What information we collect
The types of personal information we may collect depend on your interactions with us. They may include:
- Your full name, date of birth, address, email address and phone number
- Medical or health information relevant to orthodontic treatment (e.g. dental/orthodontic history, health conditions, medications, allergies)
- Insurance or health fund details, Medicare or other identifiers (if relevant for billing/claims)
- Other contact or demographic information (e.g. emergency contact, family/guardian contact if patient is minor)
- Information you provide when you communicate with us — via appointment forms, online enquiry forms, calls, email or in‑person visits
We generally collect this information directly from you. In some cases, we may obtain information from third parties (e.g. other health care providers) if it is necessary for your treatment, and where permitted by law.
How we use and disclose your information
We use and disclose your personal information for the following purposes:
- To provide orthodontic treatment and related health services
- To manage appointments, billing, health fund or insurance claims
- To communicate with you — for appointment reminders, follow‑ups, treatment plans and administrative purposes
- For internal administration — record‑keeping, audits, accreditation, staff training where relevant
- Where required or authorised by law (e.g. by courts, insurers, regulatory authorities)
We will only disclose your personal information to third parties when necessary for the above purposes, or with your consent. Except as required by law, we will not use your information for marketing or promotional purposes without your explicit consent.
Data quality and security
We take reasonable steps to ensure that any personal information we collect, hold, use or disclose is accurate, complete and up‑to-date. If you believe that the information we hold about you is incorrect, you may contact us to request amendments.
We implement appropriate security measures (both technical and organisational) to protect your personal information from unauthorised access, modification, loss or disclosure. Only authorised staff, bound by confidentiality obligations, will have access to personal information held by us.
Anonymity & Pseudonymity
Where practicable, you have the right to interact with us anonymously or under a pseudonym. However, because orthodontic treatment requires proper identification (e.g. for billing, consent, health records), it may not always be possible.
Access, Correction & Complaints
You may request access to the personal information we hold about you, and ask for corrections if the information is incomplete or inaccurate. To request access or correction, please contact us using the details provided below.
If you believe we have breached the APPs or this Privacy Policy, you may lodge a complaint. We will respond to your complaint promptly. If you remain dissatisfied, you may refer the matter to the relevant regulatory authority.
Changes to this Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website. Any changes will take effect from the date posted. We encourage you to review the policy periodically.
Contact Us
If you have any questions about this Privacy Policy, or wish to access or correct your personal information, or make a complaint — please contact us at:
Fox Orthodontics493 Windsor Rd, Baulkham Hills NSW 2153, Australia
Email: reception@foxorthodontics.com.au
Phone: +61 2 7804 4233
Last updated: [Insert date]